Shipping policy

Shipping Policy

Policy Update 🇨🇦: The Trail Runner Store ships exclusively within Canada. Due to administrative changes surrounding international tariffs and cross-border shipping regulations, we no longer offer shipping to the United States, the European Union, or other international destinations.

Processing & Order Handling

All orders are dispatched from our store in Toronto, Ontario. Please allow up to 2 business days for our team to pack and process your order before it is handed off for delivery.

Local Toronto Delivery: Good Foot Delivery

Living in Toronto? We strongly encourage choosing Good Foot Delivery at checkout! Good Foot provides eco-friendly, transit-based courier services while creating meaningful employment opportunities for neurodivergent adults in our local community. It is a fast, sustainable, and impact-driven way to receive your gear.

We love supporting their mission, and we encourage our customers to consider using Good Foot for your own personal or business delivery needs across the city. Learn more about Good Foot Delivery here.

Shipping Rates

  • Free Standard Shipping (Canada Post): Free shipping is available on qualifying orders over $100 CAD before tax (applied automatically at checkout).
  • Standard Shipping (Canada Post): $15 CAD plus tax.
  • Good Foot Delivery (Toronto Local): Rates are displayed at checkout based on delivery postal code.

Estimated Delivery Timelines

Standard national shipments are sent via Canada Post Expedited Parcel. Below are estimated total timelines, factoring in up to 2 business days of handling time plus standard Canada Post transit from Toronto. Shipping estimates are not guaranteed.

Destination Total Estimated Time
Ontario (Local & Regional) 1–4 Business Days
Quebec 1–4 Business Days
Western Canada
Manitoba, Saskatchewan, Alberta, British Columbia 		3–7 Business Days
Atlantic Canada
New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador 		3–8 Business Days
Northern Territories
Yukon, Northwest Territories, Nunavut 		6–14 Business Days
Note on Address Accuracy: Please double-check your shipping details at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, a $15 CAD administrative fee will be deducted from your refund.

Tracking & Delivery Notifications

Once your package has been scanned into the carrier network, you will receive an automated email containing your tracking details. Please allow up to 24 hours for tracking links to update after receiving your fulfillment notice.

Have questions about the shipping process?

Our support team is here to help!

Contact info@trailrunnerstore.com